THAI flights to operate normally – airline issues passenger guidelines

May 23, 2014

BANGKOK – Thai International says all THAI flights will continue to operate as scheduled despite a curfew between 10 pm and 5 am across Thailand It says travellers are recommended to arrive at the airport three hours before scheduled departure time, and be prepared to offer  travel documents for inspection if required during transit to the airport.

Travellers may check their flight details online at www.thaiairways.com, www.thaismileair.com; or call THAI in Australia on 1300 651 960 Mon-Fri; or contact  the 24 hour THAI Reservations Call Centre in Thailand on +662-356-1111

THAI today issued the following guidelines:
 
Due to ongoing political unrest in Thailand, the following booking and ticket handling procedures will apply for THAI passengers holding THAI documents as follows:
For THAI Documents/Tickets issued On/Before 22 MAY '14 for a travel period during 23 MAY '14-31 MAY '14 :

Reservation Changes:  Travel To/From Thailand

Travellers will be allowed to change travel dates to/from Thailand by 30JUN14 without fees and surcharges.
 
Rerouting/Reissued Tickets : Travel To/From Thailand and Beyond Thailand

Travellers may change their travel date or routing within the ticket validity without fees and surcharges for any THAI passenger for sectors to/from Thailand and beyond Thailand to other THAI destinations.

Recalculation will correspond to the original fares, taxes and surcharges paid.

Any additional amounts to be collected, for example additional fares, tax (es), surcharges or differences and/or other expenses incurred are at the passenger's expense.

Any residual balance of fares, taxes and surcharges, if refundable, will be issued via MCO/MPD/EMD.

For Passengers Travelling To/From and Within Bangkok
 
The National Peace and Order Maintenance Council has issued a curfew order from 10 pm to 5 am effective from 22nd May 2014 until further notice. Suvarnabhumi Bangkok International Airport remains open and operating normally.   Departing passengers who are due to travel to the airport during curfew hours will be required to show their travel documents at any check-points.  Please allow additional travel time to ensure sufficient time at the airport for check-in and Immigration requirements.
 
Arriving passengers wishing to travel into Bangkok during the curfew hours will also be required to present travel documents at any check-points.
 
At the Airport itself, all pick-up and drop-off vehicles must obtain a document from the Suvarnabhumi Bangkok Airport Information Counters, located at Entrance 3 and 5 of the Departure Hall (4th Floor) or Entrance 3 of the Arrival Hall (2nd Floor) to verify the visit during curfew hours.
 
For any travellers who are unable to find transportation from Suvarnabhumi Bangkok Airport during curfew hours, facilities are available at CIP Lounges 1-4, located on the 3rd floor of the Airport Terminal.
 
The Shuttle Bus service between Suvarnabhumi Bangkok International Airport and Don Mueang International Airport is also operating as usual.

For more information and updates on travel to Thailand, please visit the Department of Foreign Affairs advisory at www.smartraveller.gov.au.